Blog
Unified Vision: Vision is management’s number one priority
Unified Vision: Vision is management's number one priority By Ian Richardson, Principal Consultant, Fox & Crow Group Unified Vision I'm a big fan of Peter Drucker. Many people, myself included, refer to him as the "Godfather of Management." His impact on the...
Differentiation Requires Innovation: Is your value proposition correct?
Differentiation Requires Innovation: Is your value proposition correct? By Ian Richardson, Principal Consultant, Fox & Crow Group Differentiation Requires Innovation I "grew up" in the Information Technology industry. I started working my first I.T. job at Lansing...
Upset Customers
Upset Customers Upset customers sink a business relationship faster than icebergs introducing themselves to the Titanic at a dinner party. Those lost customers never failed to give me massive heartburn: - How am I going to make payroll - Who do we have to let go - How...
Leadership Motivation – Leadership attracts customers
Leadership Motivation Leadership Attracts Customers By Ian Richardson, Principle Consultant, Fox & Crow Group Inspired by Thursday Process with guest Michael Crean, Solutions Granted Leadership Motivation “Is it something I can be proud of?” My friend Michael...
M&A Culture Due Diligence
M&A Culture Due Diligence By Ian Richardson, Principal Consultant, Fox & Crow Group Inspired by Thursday Process with guest Mark Shaw, CEO of Stored Tech M&A Due Diligence “This is awesome. This will be amazing. I love this person/company, they love me....
Effective Communication
Effective Communication By Ian Richardson, Principal Consultant, Fox & Crow Group Inspired by Thursday Process with guest Emily Glass, CEO of Syncro Effective Communication One of the biggest roadblocks at my old MSP was communication. Upset client relationships...
7 Tips for MSP Business Success
MSP Business Success is Hard Business ownership is hard. Achieving MSP Business Success is REALLY hard. I’ve started, operated and owned 4 businesses. One was my I.T. managed services provider company, which I started when I was 21 years old, back in 2005. That...